Bachelor of Business Administration (BBA) in Human resource management

01 Jan 2014 - 31 Dec 2018

Independent University, Bangladesh (IUB)

Certificate of Completion in Email Marketing Foundation

08 Jul 2020 - 30 Dec 2020

Email Marketing (Certification Program)

Completed a professional certification in Email Marketing, focusing on list building, segmentation, campaign setup, personalization, and deliverability. This program built the core foundation for my professional email marketing career.

Professional Certification in Mailchimp, Klaviyo, Constant Contact, MailerLite

15 May 2021 - 19 Jul 2021

Advanced Email Platforms Training

Learned full email automation workflow setup using industry-leading platforms. Gained expertise in automation flows, segmentation, template design, and platform integration for Shopify & WordPress.

Creative Design Program in Brand Identity & Email Template Design

02 Jan 2022 - 29 Jun 2022

Be a Brand Designer

Completed an advanced design program specializing in brand identity, color systems, typography, layout design, and visual communication. These skills directly enhanced my ability to design premium email templates.

Certificate of Completion in AI & Entrepreneurship

10 Dec 2023 - 30 Dec 2023

AI Academy Bangladesh

Studying practical applications of Artificial Intelligence in business and marketing. Participated in the “AI in Bangladesh Summit – Entrepreneurship and Business Innovation.” Applying AI-driven insights to email automation strategies.

Skill Development Course in AI Tools for Marketing Automation

01 Feb 2024 - 29 Feb 2024

AI Tools for Beginners

Gained hands-on experience using modern AI tools for email content creation, automation improvements, subject line testing, competitor analysis, and workflow optimization.

Workshop Certification in AI Email Content Strategy

01 May 2024 - 04 May 2024

AI Content Creation Workshop

Learned AI-powered content creation, campaign planning, email writing, and automation strategy. Applied AI techniques to build faster and more personalized email marketing workflows.

Skill Development Certificate in Social Media, SEO & Paid Ads

05 Feb 2023 - 20 Jul 2023

Digital Marketing (Professional Program)

Studied digital marketing fundamentals including SEO, content strategy, ads, analytics, and brand communication. Improved my ability to create complete marketing funnels that connect with email marketing systems.

Advanced Design Course in AI-based Creative Mockup Design

01 Oct 2023 - 28 Nov 2023

Mockup Design Using AI Tools

Learned professional mockup design using Midjourney & Photoshop AI. Used these skills to create high-quality visuals, email banners, and branded product graphics for email campaigns.

Email Marketing Specialist

03 Jan 2023 - 30 Mar 2023

PixelWave Digital Ltd. (UK), London, United Kingdom (Remote)

Worked as a remote Email Marketing Specialist for PixelWave Digital Ltd., a UK-based digital solutions company . Provided full-funnel email marketing support to eCommerce and SaaS clients.

Responsibilities:

• Designed & optimized 200+ branded email templates

• Built automated flows (welcome, purchase, cart abandon, win-back)

• Audience segmentation, list cleaning & CRM optimization

• A/B tests for subject lines, designs & campaign delivery

• Integrated Mailchimp & Klaviyo with Shopify and WordPress

• Prepared weekly performance reports using analytics & heatmaps

Achievements:

• Increased average client open rate from 18% → 35%

• Generated 28% additional revenue through automated flows

• Helped multiple EU clients reduce spam score & bounce rate

Email Template Designer (HTML + Drag & Drop)

03 Apr 2023 - 10 Jul 2024

orthStar Innovations (Canada SaaS Company, merged in 2024), Toronto, Canada (Remote)

Description:

Served as a contract-based Email Template Designer for NorthStar Innovations, a SaaS automation startup that later merged with NovaX Systems in 2024.

Responsibilities:

• Built high-conversion email templates using Klaviyo, Mailchimp, MailerLite

• HTML/CSS responsive email coding

• Designed GIF banners, promotional graphics, seasonal campaigns

• Created template libraries for 12+ client brands

• Developed design systems for email branding consistency

• QA testing for mobile & desktop compatibility

Achievements:

• Delivered 150+ templates with 100% on-time delivery

• Improved CTR for client campaigns by 22%

• Templates used by multiple international newsletter brands

Email Automation Specialist

18 Jul 2023 - 01 Oct 2023

Crafty Commerce Solutions (USA), New York, USA (Remote)

Description:

Worked with Crafty Commerce Solutions, a New York–based boutique digital marketing agency (dissolved mid-2025). Specialized in full automation setup for US eCommerce brands.

Responsibilities:

• Klaviyo flow setup (welcome, onboarding, abandoned cart, reactivation)

• Deliverability optimization (SPF, DKIM, DMARC checks)

• Built advanced segments using RFM & behavior triggers

• Integrated pop-ups, landing pages & automation rules

• Conducted monthly performance review & optimization

Achievements:

• Reduced cart abandonment by 15%+ for 7 brands

• Increased email revenue share up to 38% of total sales

• Helped a lifestyle brand scale past $50k/month via email flows

Senior Email Marketing Consultant

18 Nov 2023 - 26 Feb 2024

BrightReach Global Media (Australia), Sydney, Australia (Remote)

Description:
Providing high-level email marketing strategy & consulting for BrightReach Global Media. The company previously operated as an independent digital agency before being partially acquired by SkyDigital AU in 2023, continuing its operations under limited remote contracts.

Responsibilities:

• Developing email strategy for international brands

• Writing promo, educational & storytelling email content

• Building conversion-focused email funnels

• Implementing segmentation, A/B tests & dynamic blocks

• Supervising template design, layout, tone & brand consistency

• Direct client communication, reporting & optimization

Achievements:

• Helped multiple clients achieve 40%+ email-driven revenue

• Designed high-performing funnels used in EU & AU markets

• Provided consulting to 25+ recurring clients